The Child Health Company Limited customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
admin@thechildrensclinic.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Payment details (including card or bank information for transfers and direct debits)
- Health information (including dietary requirements, allergies and health conditions)
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
We also collect or use the following information to provide services and goods, including delivery:
- Health information
We collect or use the following information to For the delivery of patient care:
- Names and contact details
- Date of birth
- Health information (including dietary requirements, allergies and health conditions)
- Photographs or video recordings
- Records of meetings and decisions
- Information relating to compliments or complaints
- Recorded images, such as photos or videos
- Records of consent, where appropriate
We also collect or use the following information to For the delivery of patient care, including 3rd party booking systems:
- Health information
We collect or use the following information to For direct consumer marketing, such as newsletters and free-to enter competitions:
- Names and contact details
- Date of birth
- Records of consent, where appropriate
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Vital interests
Our lawful bases for collecting or using personal information for For the delivery of patient care are:
- Consent
- Vital interests
Where we get personal information from
- People directly
How long we keep information
The information you provide is used by us to provide health and wellness advice. National NHS and GMC records management guidance states that we must retain this information until the patient’s 25th birthday or 26th if young person was 17 at conclusion of treatment, or 8 years after death. After this retention period has elapsed, the information will be destroyed securely in line with ICO guidance.
For direct consumer marketing, such as newsletters and free-to enter competitions:
We will keep the information you provide on our systems for a period of 15 years, unless you tell us you would like it to be removed. We will periodically review the data we hold, and erase or anonymise it when no longer needed.
Who we share information with
Data processors
Semble – a registered Healthcare management suite based in the UK and ICO registered
This data processor does the following activities for us: Healthcare management suite – securely holding patient identifiable information
Others we share personal information with
- Insurance companies
- Health care providers
- Organisations we need to share information with for safeguarding reasons
- Emergency services (where necessary)
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
1 August 2024
Review due
1 August 2025
